Printer Toner & Repair

Ordering Toner

After replacing the devices current supply with the back-up supply on hand, the operator should immediately click on the link below and fill out the Order Supplies form to replenish the back-up supply. Contact the Help Desk with any specific questions or concerns.

Once your order is placed Pacific Office Automation, our centralized toner and repair company, will ship (via FedEx) your replacement supplies to the supplied address. In most cases, you should have your replacements within 48 hours of placing the request.

Please Note: We recommend that each department have back-up toner and waste bottle on hand at all times in addition to the current toner supply inside the device. This will eliminate emergency situations when toner runs out.

Please keep your back-up toner in a secure location.

 

Requesting Repairs

Pacific Office Automation has been contracted by WWU to service the university's printers and copiers. To place a service request please click on the link below and fill out the Repair Request form.

Our main technicians for the Walla Walla Campus are Aaron and Shaun. While your request will most likely get relayed to one of them, there is a chance they may have other service technicians in the area that could respond quicker.

If your copier is having ongoing maintenance issues, no longer fits the needs of your department or needs to be replaced soon, please contact Duane Anderson, at x2895.
 

Personal Use Rules

Personal use of University-owned printers and copiers is permitted. However, staff and faculty should self-charge at a rate of 10 cents per black and white page and 25 cents per color page.

You should report this on the “Employee Expense Report” form which should be forwarded to the Accounting Office and will be reflected as a deduction from your paycheck. The code that you will need in order to complete the Employee Expense Report is: 601600-102500-11 (under “Description” put “Personal Use - University Printers”)